How do I join one of your sites?

Joining one of our community based, sites is very easy. All you have to do is navigate to any of the links that usually say Join or Instant Access and you will be taken to the join page.

We currently offer several join options.

(1) Credit Card (Visa, Mastercard, JCB, Discover)
To join by credit card, enter your information on the join page (make sure 100% that your email is correct and that your inbox isn't full!). Select the price and click activate. You will be taken to the billing company's page where you have to enter your remaining information and card details. This is a highly secure system encrypted by the credit card processors. If your card is approved, you will see a screen with your login and transaction information. Write down and or save this information on your computer. You'll also receive an email. If you have any problems along the join process please contact us.

(2) Checking (US & Canada)

Only US and Canadian customers have this option to pay directly from their bank account. The process is similar to the credit card one described above.

(3) Phone (US & Canada)

This feature enables you to call a 1-900 number from US or Canada and your phone bill will be discretely billed one time.

(4) Money Orders (All Customers)

If you wish to join via money order you will need to send the money order and your full name, address, desired user name and desired password along with your email address directly to:

Accounts Receivable
Diamond Key, LLC
3621 Bastion Lane, Suite 103
Raleigh, NC 27604
Once received we will activate your account and send you confirmation via email.

 How often is the site updated?

Our sites are interactive, community based, adult sites where communication flows from model to member, member to member and vice versa. Members as well as models are allowed to upload their own content as well interact through multiple avenues. Therefore the site is continually being updated.. literally minute by minute.

As far as model specific content is concerned we update all of our sites on a daily basis. If you take a close look at our communities you will notice that our sites, unlike most others have a depth of content types unheard of in the adult space.

How can I cancel my membership?

There are lots of easy and convenient ways to cancel your membership. The information you WILL need is the name of the billing company you joined with as well as the original email or join information stating the subscription or members ID and possibly your credit card number. Please remember that none of our sites actually process your credit cards directly. We are required to utilize Visa accredited third party processors and upon joining you agreed to the terms and conditions.

With this information you can navigate to the appropriate billing company's cancellation website and cancel your membership or call the number:

NOTE: You should cancel at least 24 hours ahead of the schedule billing date (Date/Time will be in EST) so that there is enough time to process your cancellation.

If you joined and were billed by EPOCH, please cancel at https://epoch.com/billingsupport - or call from the US: 800-893-8871 or Internationally: +1-310-827-9939

If you joined and were billed by CCBILL, please cancel at https://support.ccbill.com - or call from the US: 888-596-9279 or Internationally: +1-480-449-7751

If you joined via online check by WTS/ACHDEBIT, please cancel at http://www.wtsbank.com/members - or call from the US: 1-800-717-7476

If you have trouble cancelling please call the Billing company or file a ticket by clicking the contact us link at the bottom of this or any page in the site. You will need to provide us with as much information as possible so we can intelligently work through your cancellation with the billing company you joined through.

After you've cancelled, you will still have access to the website for the entire time you paid for until the billing cycle ends. Cancelling your account simply stops the reoccurrence of future charges. The access is not cancelled immediately upon cancellation. Website access will be denied only after your paid access period has ended.

We hope that you enjoyed the site and that you will return and rejoin in the future. We would appreciate it if you would contact us and give us some feedback on WHY you cancelled and HOW we can IMPROVE the site, content and service.

  How do I download the videos?

Downloading the videos means saving them to your hard drive and it is very simple. Everywhere in the site where video content is available for download, you will see four icons to the right and left of the video. RIGHT CLICK the icon that corresponds to the video player you will be viewing with and from the menu that pops up, select SAVE TARGET AS (MAC users: hold the "Control" key and click the link, then choose Save Target As). Select a location that you will easily find later on your hard drive. Click the "Save" button. The video will start downloading while showing a progress bar. Depending on the video’s size and the speed of your connection, a video may take anywhere from 2 minutes to several hours to download.

 Why doesn't my password work?

The most common reason why your username and password doesn't work is because it was entered incorrectly.

• The easiest way to make sure 100% you are entering your username and password correctly when accessing the site is using "COPY & PASTE". If you are unfamiliar with how to use copy & paste please consult our guided tutorial here.

• Make sure that your account is still active and has not expired. You can ensure this by contacting us providing as much information as possible so we can check if your account is still active.

If you've entered your login correctly and you get kicked back to the login page or get funny broken images, try the following:

(1) Turn on COOKIES and disable any proxies.

(2) Turn off any Parental Control software and/or Parental Controls in your browser if you have them enabled.

(3) Clear your Cache: Go to Tools > Internet Options > Temporary Internet Files. Click the button to delete all temporary internet files. Make sure the box is checked to delete all offline content. Click the "OK" button, then wait for this operation to finish. This can take several minutes.
If none of these resolve the issue please contact us.

 I Downloaded the Video But Cannot Play It. Why?

Although technology is improving and standardization is improving there are still numerous challenges delivering high quality, web based video. We have taken as many steps as possible to ensure you can access and view all of our videos. We have encoded each video for Windows Media (.wmv), Real Player (.rmvb), Quicktime (.mov) and for Video iPod (.m4v)
We are utilizing the most recent codecs to encode our videos which necessitates that you also have the most recent media players. If you cannot view the videos the most likely reason is you have an older player and therefore older codecs. You will need to update these by clicking the following links:

To Update Windows Media Player Please Click Here
To Update Real Player Please Click Here
To Update Quicktime Player Please Click Here

For your online entertainment value we would also highly recommend downloading the most recent versions of Macromedia Flash and Java from Sun Microsystems. These are free downloads directly from the software manufactures and will greatly enhance your online experience.

To Download Macromedia Flash Player Please Click Here
To Download the Java Plugin Please Click Here

 How can I stream & watch the videos?

Streaming Video on the web is a highly complicated process. There is a big difference between true streaming video and video that simply plays in your browser. At this point in our development we have chosen to allow our customers to download the videos for their current and future enjoyment. That being said, depending on your browser settings you can watch our videos directly in the browser without downloading them. This will not work on all browsers on all formats. We would recommend you first try simply clicking the Quicktime icon.

Important notes:

• If the movie feels 'jerky' press the pause button and wait 2-3 minutes after which you can press play again

• If it doesn't work with the LOW either, it means that your connection is too slow to stream and you'd better download the LOW version instead.

• Netscape and Macintosh might have issues with the Windows Media streaming. We suggest you try Internet Explorer or FireFox to stream the videos.

• If you do not see anything at all on the streaming page, there is probably a problem with your browser settings. Software firewalls such as Norton Firewall are known to tamper with the way streaming video works - If you have a problem, temporarily take down your firewall and see if that helps. If this still doesn't work, please download the video instead.

 What quality are the videos?

We have strived to achieve a balance between the quality of our videos and the convenience of viewing them. All of our videos are shot with either the Canon XL1 or the new Sony HDFXR Hi Definition Camera. All videos are then processed and encoded utilizing studio quality software. Because of varying connection speeds and the roughly 40% of our members on dial up connections we have encoded our videos to deliver the highest quality while maintaining reasonable file sizes.

 How will the membership show up on my bill?

Your membership will be discretely billed under the name of your selected billing company. Your card will either show "Epoch.com" " "CCBILL.com" or "WTS/ACHDEBIT.com " - which are the discreet sites of the billing companies. There will be no adult related traces on any bills or invoices. There will be no letters, junk mail or anything else sent to your physical home address either.

 What is your refund policy?

Our subscription fees are nonrefundable.
Your membership will remain active until the end of the most recent paid billing period no matter when you cancel during that period. Please refer to the Terms of Service for further information. The Terms of Service links are located at the bottom of every page of the site.

 How often will I be charged for my membership?

There are different billing cycles depending on the membership type you have purchased. These cycles are disclosed on the billing page where you enter your credit card info.The most common membership is the monthly membership which renews every 30 days. For example, if you purchased a monthly membership on October 15th your rebill date will be November 14th. If you cancel before that date we will not rebill your card while still receiving access until the November 14th date. Please refer to the transaction email receipt you have received for detailed billing cycle information. Billing For the Private Cam Shows is handled by One Cam. Please reference their Terms of Service and FAQ's for further information.

 I can't join. Why was my card declined?

There could be several reasons why your card was declined:
• You have entered a wrong expiration or CVV2 value.
• The address you entered is not the EXACT address where your credit card bill is being sent to.
• Your card is over the daily limit in transaction count or dollar amount.
• Your card has no sufficient funds available for the attempted transaction.
• Your card has been cancelled or is expired.
• Your card is in our negative database attempted refunds and/or chargeback/disputes.
• You are trying to use a stolen card.
• You reside in a blocked country
• You have tried submitting your card too many times in the last 24 hours.

 Why did I not receive a confirmation email?

An email receipt is sent upon EVERY successful join. Some of the reasons why you did not receive an email upon a successful join might be:

• You might have mistyped your email
• Your mailbox might be full
• The email might be in your Junk Folder or you use some kind of spam filtration software which accidentally blocked the email.

Please check your mailbox and your email provider to make sure everything is in order. If you still cannot find your confirmation email please email support us so we can retrieve your information.

 How can I save an image to my hard drive?

Click with your left mouse button on the thumbnail size image to see the larger image. Wait until the larger image fully displays itself.
After the picture has been displayed point your mouse cursor until it rests on top of the image.

Using the mouse, right click (click on the right mouse button) once.
A menu will appear. Drag down to "save image as...". Save the image into a directory on the hard drive you want. Remember the directory so you will know where to find the image files later.

Sometimes Internet Explorer will try to save the image as a BMP file. This is a known Windows bug. The workaround is to clear your Internet Explorer browser cache and then visit the image again, then trying to Save it.

To clear your cache: Go to Tools > Internet Options > Temporary Internet Files. Click the button to delete all temporary internet files. Make sure the box is checked to delete all offline content. Click the "OK" button, then wait for this operation to finish. This can take several minutes. Close all browser windows, open a new one and try to log in again.

 How come I see blurry pictures using AOL?

For AOL 3.0:
1. Select "Preferences/WWW" from the File menu
2. CHECK the box for "UNCOMPRESSED GRAPHICS"

For AOL 4.0:
1. Select "MY AOL" on the AOL Toolbar and then select "Preferences"
2. Click on the "WWW" button, then "Web Graphics"
3. UNCHECK the box for "Use Compressed Graphics"

For AOL 5.0:
1. Select "MY AOL" on the AOL Toolbar and then select "Preferences"
2. Click on the "WWW" button
3. Select the "Web Graphics" tab (across the top)
4. UNCHECK the box for "Use compressed graphics"
5. Click on OK to save your changes
6. Click the X in the upper right corner to close the "Preferences" window

For AOL 6.0 and 7.0 or 8.0 Users
1. In the AOL Toolbar at the top of the screen, click "Settings."
2. Scroll down to "Internet Web Options/Preferences", click it.
3. Click the "AOL Web Browser-Internet Properties (WWW)" link, select the "Web Graphics" tab, and select "Never Compress Graphics".
4. Click APPLY...then click OK
5. Exit the menus, and quit AOL
6. The next time you sign on the changes will go into effect.

 My system does not show save target as. What can I do?

Please try follwing the steps outlined in this support article from Microsoft if you are using IE with Windows.

I forgot my password! What Can I do?

1) Please go to any page in the site.
2) Look toward the top of the page and you will see an area where you can enter your username and password. Enter what you think may be the correct information in each box and click login.
3) If the information you entered is incorrect you will be taken to the retrieval form.
4) Please fill this out and submit.
If this does not work for you please contact us providing as much information about your subscription (Member ID, last name, email address etc.) as possible so we can easily locate your membership and get your login information for you.

 Why was my username temporarily disabled?

Our system automatically disables usernames that might have unauthorized accesses. The reason for this might be:

• You are accessing your account from many Internet Service Providers
• You shared your password with one or more friends (don't do it again or the system will ban you permanently)
• A password trader got a hold of your login info and shared it with others.

If your username does not work within 24 hours and you are certain you have not cancelled your membership and or are certain your membership has not expired please contact support.

 How do I turn on cookies?

You can turn on or enable cookies as follows depending on your browser:

Internet Explorer 6

1. In the Menu bar, select:
Tools > Internet Options > Privacy tab > Advanced.
The Advanced Privacy Settings box appears.
2. In the Cookies section, choose Override automatic cookie handling.
3. Under First-party Cookies, select Accept.
4. Under Third-party Cookies, select Accept.
5. Select Always allow session cookies.
6. Click OK to close the Advanced Privacy Settings box.
7. Click OK to close Internet options.
8. Close all Web browsers.
9. Open a new browser.

Internet Explorer
1. In the Menu bar, select Tools > Internet Options > Security tab > Custom Level tab.
2. In Allow Cookies that are stored on your computer, click Enable.
3. In Allow per-session cookies (not stored), click Enable. Click OK.
4. Save the settings.

Opera
1. In the File menu, select Preferences > Privacy.
2. Choose Enable Cookies.
3. In the Normal Cookies pull-down menu, choose Automatically accept all cookies.
4. In the Third Party pull-down menu, choose Automatically accept all cookies.
5. Click OK.

Firefox
1. Select Tools, then Options from the toolbar.
2. Click on the Privacy icon.
3. Click the plus sign by Cookies.
4. Make sure Enable cookies is checked and that Accept cookies normally is selected.
5. Click OK.

Macintosh Browsers

Safari 1.0
1. In the Menu, select Preferences > Security icon > Accept Cookies.
2. Choose either of:
Always (most convenient) or
Only from sites you navigate to (more secure).

Internet Explorer
1. In the Menu, select Edit > Select Preferences
for Receiving Files option.
2. Select Cookies.
3. For When receiving cookies, select your desired level.
4. Click OK.

Camino
1. In the Menu, select Preferences > Privacy icon.
2. Enable the Cookies option.
3. Close the window

Opera
1. In the File menu, select Preferences > Privacy.
2. Choose Enable Cookies.
3. In the Normal Cookies pull-down menu, choose Automatically accept all cookies.
4. In the Third Party pull-down menu, choose Automatically accept all cookies.
5. Click OK

America Online (AOL) Browsers
AOL 8.0
1. In the Toolbar, select Preferences > Internet Properties > Privacy tab > Advanced.
2. Deselect the Override automatic cookie handling button.
3. Click OK to exit.

AOL 7.0 with IE 6
1. In the Toolbar, select Settings > Preferences > Internet Properties > Privacy tab > Advanced.
2. De-select the Override automatic cookie handling button.
3. Click OK to exit.

AOL 7.0 with IE 5.5
1. In the Toolbar, select Settings > Preferences > Internet Properties > Security tab > Custom Level tab.
2. At Allow Cookies that are stored on your computer, click Enable.
3. At Allow per-session cookies, click Enable.
4. Select OK.
5. Save the settings.

AOL 6.0
1. In the Toolbar, select Settings > Preferences > Select Internet Properties > Security tab > Custom Level tab.
2. At Allow Cookies that are stored on your computer, click Enable.
3. At Allow per-session cookies, click Enable.
4. Select OK.
5. Save the settings.

How do I disable access via a proxy?
To disable proxy access and solve login problems via In Internet Explorer 5.0 and 6.0 please perform the following:
1. Open Internet Explorer.
2. From the Tools menu, choose Internet Options.
3. Click on the Connections tab.
4. Select your connection in the Dial-up and Virtual Private Network settings list.
5. Click the Settings button.
6. UNCHECK the box next to Use a proxy server.
7. Click the OK button.
8. Click the LAN Settings button.
9. UNCHECK the Automatically detect settings checkbox
10. UNCHECK the box next to Use a proxy server for your LAN.
11. Click the OK button.
12. Click the OK button.
13. Close ALL instances and windows of Internet Explorer
14. Peform steps 1-5 as well as 7-8 AGAIN in order to ensure there is NO checked checkbox!
15. Install and Run SpyBot S&D (a free spyware search software) to remove any spyware

 If you can't find the answer to your question here please email your question to: support@norivals.com